Support
Here to help, mate.
Found a bug, or have an idea? Email hello@transit-mate.com, or use Send feedback in the app's Settings.
Common questions
Where does the live data come from?
From Transport Victoria's open data: live vehicle positions, trip updates and service alerts, combined with the published timetables. Where a service doesn't report live positions, the app estimates them from its timetable and live delays.
Why is a vehicle missing or in the wrong place?
Some vehicles don't send their position, and positions can lag by up to a minute. If something looks consistently wrong on a line, let us know which service and when.
The app says it can't reach the server
Check that your phone is online and tap the reload button on the map. If it lasts more than a few minutes, the server may be down for maintenance. Please email us.
What is "I'm on this"?
It lets riders on a service share where it is, which helps on services that don't report live positions. It's off unless you turn it on for a trip, and riders are only shown in groups of two or more. See the Privacy Policy.
Do I need an account?
No. Signing in with Google only syncs your saved items between devices. To remove it, see Delete your account.
Is this the official PTV app?
No. Transit Mate is an independent app. It isn't affiliated with or endorsed by Transport Victoria, PTV, Metro Trains, Yarra Trams or V/Line. For tickets, fares and myki, use PTV.